![]() Xbox Wireless uses both bands, so by restricting the router you should create clean space for the headset to operate. 'Xbox Wireless' is a proprietary protocol developed by Microsoft for connecting accessories to Xbox One consoles. In your router's settings disable either the 2.4 or 5 GHz bands. Arctis 9X uses the 'Xbox Wireless' technology that was developed by Microsoft. Only proceed if you are knowledgeable in navigating your router's settings.* *Warning - SteelSeries is not responsible for any third-party hardware. If it improves, then the router is the source of the interference. Try temporarily unplugging the router and see if the signal quality to the headset improves. ![]() If you have a wireless router in the room, make sure that it is at least 5 feet away from the Xbox (further if you are using a powerful router).ħ. *Devices operating on the 2.4 or 5 GHz bands such as speakers and smart home devices* If the interference is clear, connect them back one at a time to isolate the issue.Ħ. Check to see if there are any other wireless devices nearby and disconnect them. USB 3.0 devices are known to cause 2.4GHz interference: ĥ. If you are using an external hard drive with your Xbox try temporarily disconnecting it to see if signal quality to the headset improves. Try moving closer to the Xbox to see if the signal quality improves.Ĥ. Make sure there is a direct line of sight between you and the Xbox to ensure nothing can be blocking the signal.ģ. Instructions for updating can be found here: Ģ. Make sure your Xbox firmware is up to date. It is a good practice to turn off and unplug electronic devices temporarily to see how it affects the wireless interference issue.ġ. Move away from devices that operate in the 2.4 GHz - 5 GHz range.System > Settings > System > Console info > Reset console > Reset and keep my games & apps.
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